Frequently Asked Questions

• Help! I have yellow or grey arrows on the system tray icon with the status of "Server unavailable". and no synchronization occurring. Cannot connect to the server.
  
  
• What is the difference between BookmarkSync.com and Sync2It.com
  
  
• My favorite Icons are not appearing in BookmarkSync. How can I fix this?
  
  
• Help! I use Internet Explorer 7 and my 'Links' bar is missing?
  
  
• I didn't authorize a charge to my Paypal account and I want a refund!!!
  
  
• How do I cancel an existing subscription?
  
  
• How to I setup AvantGo to allow me to use my Palm for adding links to Sync2It?
  
  
• Will my private bookmarks appear in the public search?
  
  
• Can I synchronize my AOL Favorite Places?
  
  
• I can't get past step 3 in the connect/login wizard. What's wrong?
  
  
• The Proxy Login window is becoming annoying. How do I make it go away?
  
  
• How do I stop bookmark synchronizing?
  
  
• Do I need a separate subscription for each computer?
  
  
• I paid for a 'lifetime' license at the original SyncIT web site, is that license valid at Sync2It.com?
  
  
• How do I uninstall this software?
  
  
• I've uninstalled the software. How do I remove my profile from your system?
  
  
• I think Sync2It deleted some bookmarks it wasn't supposed to. How do I get them back?
  
  
• What happened to the multi-column Bookmark display that I used to get when I clicked on the Sync2It taskbar icon?
  
  
• I've modified my Netscape bookmarks. Why haven't the bookmarks appeared on the sync2it.com site?
  
  
• While installing the Sync2It client on Windows XP, it stops on step 3 or otherwise doesn't complete the installation procedure successfully.
  
  
• I just installed Mozilla or Mozilla Firebird.  Why haven't the bookmarks appeared on the sync2it.com site?
  
  
• Sync2it is running fine but I don't see any bookmarks when I click on the Sync2It taskbar icon. What's wrong?
  
  
• The client reports that I have multiple bookmarks-xx.html files in my Firefox profile folder, how do I correct this situation?
  
  
• Sync2It unexpectedly crashes when synchronizing or during step #3 of the installation.
  
  
• I am getting pop-up messages about the application event log being full.  What is this about and how do I fix it?
  

My Favorite icons are not appearing in BookmarkSync, How do I fix this?

Icons that are displayed in the popup menu and search tree are derived from various 'favicon.ico' files that webmasters post on their servers. Not all websites supply this icon. Each time you navigate to a website using BookmarkSync or each time you validate a website, the icon is retrieved if it is available and placed in the /Icons directory of the BookmarkSync 2.0 folder. If you are not seeing these icons in your popup menu, you may need to make sure that BookmarkSync.exe knows where it is running from. Right-click on the link you use to start bookmarksync.exe and make sure the "Start In" entry is correct. It should usually be

Start In: "C:\Program Files\BookmarkSync"

This will allow the client to store and use favicons.ico files in its various popup menus.

No. Your subscription is valid per account (bookmarkset). You may install the Sync2It client on as many computers as you wish.

No, I'm sorry, it's not.  I paid for the 'lifetime' license too. When the system crashed, the original SyncIT website closed down and it's developers left the project to the open-source community. Sync2It's BookmarkSync is not affiliated in anyway with the original website or it's developers. Sync2It is a PHP port from the original ASP version that has taken months of work to bring it back online. It's running on multiple dedicated servers that I've made available to everyone for a nominal annual subscription fee. This seems to be the best model to ensure the continued operation of this great service for everyone.

We have had a few users discover that a corrupted bookmark in Windows XP will cause Sync2It to halt during the installation process. This often occurs during step 3.

Get the latest version of the client software. Version 2.0 solves this issue.

Each user was able to discover the corrupted link and correct the problem by

1. Copying the contents of their favorites folder to a temporary directory.
2. Deleting the contents of the original favorites folder. (Here is where the corrupted link show up) Make sure that you are able to delete any troublesome links.
3. Copy all of your favorites from the temporary folder back into the original favorites folder. This fix works for both client versions 1.5 and 1.6.5.

Login to Avantgo's web site and click the "My Account" tab in the gray area on the right of the screen. Under "Account Management Tasks" -> "Subscriptions", click the link titled: Create a custom channel.

Now to the right of the screen are the fields that need to be completed.

• Title your channel (i.e. "Sync2It").
• Give this location: http://www.sync2it.com/mobile
• Set the channel size at 20k, (I did not download the bookmarks, and I'm only using 1k. If you decide to download the bookmarks the channel size required will vary.)
• Set the link depth at 4.
• Choose "include images", and to not allow following off-site links.
• Selected a refresh on every sync.

Now sync your Palm and you will have this channel in your list of options. To use this channel as a means to record bookmarks offline for syncing later:

1. Enter your Sync2It login information
2. Add your bookmarks
3. Finish by clicking the logout button on the channel's home page.
   (Note: If you don't do this, the next time you sync your Avantgo, you will get a server time-out error. But clicking the logout fixes that... and it seems as though Avantgo's Forms Manager app sends the offline forms in the same order as entered into the Palm.)

Thank you very much to Matthew Page for these instructions!

If you have a lot of bookmarks and haven't put them in folders, sync2it can't display them in the multi-column popup menu displayed when you click on the Sync2IT taskbar icon. The current versions of Sync2It fix this problem by displaying bookmarks in a single column, similar to Microsoft's Internet Explorer.

The quickest fix to this problem is to place top-level bookmarks into folders.

I didn't authorize a charge to my Paypal account and I want a refund!

If you buy and sell on the internet, or anywhere else for that matter, you will occasionally find unscrupulous individuals that will steal your money. I will not. I will always honor my 100% money back guarantee. If for any reason you want your money back, please just let me know and I will refund it in full, no questions asked. I am trying to provide a beneficial service to anyone that wants to use it and don't want to annoy anyone in the process.

With that said, it is true that you can't please everybody all of the time and although it's rare, occasionally, I get a strongly worded email demanding a refund for a charge to a user's Paypal account that they "<insert explicative> never authorized!!!!

This simply isn't true. Paypal doesn't charge your account for funds that you don't authorize and I cannot "charge" your paypal account.

To try and serve as many people as possible, I provide a non-subscription payment option through RegNow and Amazon.com or by telephone or by mail and I also provide an annual "Subscription" through Paypal. When you sign up for a subscription through Paypal (and this is true for any service on the internet, not just Sync2It), you have instructed Paypal to send money periodically to the vendor (in my case, once each year). To help make this clear, you are provided with this note on my end:

Note: For your convenience, Paypal will automatically renew this subscription. However, you can cancel it anytime prior to the end of the billing period and Sync2It will still continue for the full year.

Paypal also provides a very clear message during the checkout process on their website that a subscription will be a recurring payment and unless it is cancelled, that your account will be automatically billed one year later. To help users remember, I have the Sync2It server send an email once each month for the last three months of a subscription that is scheduled to renew and twice in the last week. Each of these emails explain that Paypal will automatically renew the subscription if nothing is done to cancel it before the renewal period occurs. Paypal also sends reminder emails to the subscriber of the upcoming renewal.

It's understandable that you may have forgotten this after a year has has gone by, I can also understand that you may have deleted the reminder emails from Sync2It and the notifications from Paypal.

What I don't want you to do is worry about it. Take a deep cleansing breath.... I will refund your money. Just email me or give me a call and if for some reason I don't get right back to you, please try again. I'm not avoiding you (it's only about $20 after all) It's just me here and I sometimes get backlogged with email or actually get to go on vacation now and then. (imagine that!) Sometimes you can put additional information in the subject line that will help your email stand out. Perhaps something like: "*** Refund requested for Sync2It subscription ***" would be better than cursing at me or calling me names. ;)

It really doesn't speed things up to demand a refund through Paypal. They deal with this issue more often that I do. In the many years that I've been operating Sync2It, Paypal has never reversed a subscription charge because of an unauthorized charge complaint. They do however place the funds on hold so that I cannot refund your payment until the hold is released which means they have to review that transaction first. This usually adds a couple days to you receiving a refund.

I hope this helps.

BTW, thank you very much for supporting Sync2It in the past, I appreciate your financial support very much and want to do whatever I can to make sure that your using Sync2It is a pleasent experience for you.

How do I cancel my existing subscription?

Annual subscriptions are encouraged because they better allow me to allocate resources and predict support levels for the website over the coming year. If you leave your subscription active, you can continue to subscribe to the BookmarkSync service at a reduced annual rate. However, some users prefer to use Paypal but not keep a subscription active. Canceling your subscription on Paypal will not affect your license to Sync2It. Your annual service will remain in effect until it expires even if you cancel your Paypal Subscription.

Subscriptions are managed by Paypal and therefore must be created and cancelled from their website. To cancel an existing subscription, navigate to Paypal and login to your user account.

1. Click the My Account tab.
2. Click the History tab.
3. Select Show 'Subscriptions' Within 'The past year' and click Search
4. Click the Details of the subscription to 'Secure Data Systems'.
5. Click Cancel Subscription.
6. You have successfully cancelled your subscription.
   

How do I uninstall this software?

There is an uninstall utility built into Sync2It. It will appear in the Sync2It folder within the Programs submenu on the Start menu. The uninstall utility can also be invoked from the Control Panel. Choose "Add/Remove Programs" from the control panel, then look for "Sync2It Bookmark Synchronizer".

Note that this will remove all traces of the software. If you share your computer with other Sync2It users, you should just remove the icons from the Startup folder in the Programs submenu of the Start menu.

I've uninstalled the software. How do I remove my profile from your system?

You can remove your profile from our site by visiting: http://www.sync2it.com/common/removeuser.php.

What happened to the multi-column Bookmark display that I used to get when I clicked on the SyncIT taskbar icon?

If you liked the multi-column display, you can revert back by following these steps:

1. Right click on the SyncIT taskbar icon ;
2. Click on 'Program Settings...';
3. Click on the 'Display' tab.
4. Make sure the 'Show columns' box is checked in the Bookmark Menu option group.
5. Depending on the number of bookmarks you are synchronizing, it may take a few moments to reload the menu with your favorites. You can check by left-clicking on the Sync2It option in your system tray.

In a word, no. Only publicly accessible pages that you've bookmarked will appear in search results or in the top lists. None of your personal bookmark information is ever used or displayed and there is no way to trace the bookmark back to you as a user.  When you enter a bookmark and it is uploaded to our server, our spider periodically checks to see that the site is still available and uses that information to update your dead links pages.  While the spider is at the website, it stores the title and any author supplied keywords and descriptions.  These are the only bits of information that are included in public searches.  None of your private link titles, descriptions or keywords are ever available to the public.

Also, the ticker serves as a useful reminder to new users that bookmarks are in fact going to our web site, and it's a neat way to discover new bits of the Internet. You can also subscribe to this ticker via your favorite reader or using your mobile device or cell phone. What is RSS?

The ticker, top lists, and our search engine only looks at sites that meet the following criteria:

• The bookmark must have a URL of the form 'http://...'. So no FTP, TELNET, or MAILTO: links will appear in the ticker or in the search engine.
• The bookmark must not have a question mark '?' in it. Almost all password-based or session-based web sites use the question mark to identify the user.
• The page referenced by the bookmark must be accessible to our site. Our software on our web site tries to connect to the page to get its title. If it cannot connect (because it's on an internal network, behind a firewall, or password protected) it won't show up on the ticker or in the search engine.
• The document's title is used on the ticker, not the name used when you bookmarked the site, so there is no way to trace the bookmark back to you.

We do, however, offer an import utility from a 3rd party vendor. This program will allow you to browse for your AOL profile, and then import the favorite places into your Internet Explorer favorites. If Sync2It is running, these favorites will then be synchronized with the rest of your bookmarks.

I can't get past step 3 in the connect/login wizard. What's wrong?

There are typically two things that go wrong during the initial connection:

1. Sync2It can't find the correct proxy/firewall settings to use to connect to the Internet; or
2. There is a temporary problem with the Sync2It web site.

To get connected, follow these steps:

1. First, make sure your running the latest version of the Sync2It bookmark synchronizer. The latest version as of this writing is Version 1.7.2, updated December 2004. To check which version you have, right click on the Sync2It taskbar icon, and choose "About Sync2It...". Go to the web page http://www.sync2it.com/download/ to download the latest version.
2. When you're at step 3 in the connect/login wizard, click on the "Connection Settings..." link. This will bring up the Connection Settings window. Use the drop-down box to choose which proxy settings SyncIT should use. Use the "Test" button to make sure you have connectivity with the SyncIT web site.
3. If the "Test" button reports OK, but you still cannot get past step 3 of the connect/login wizard, you may have either a corrupt or illegal bookmark in your favorites collection. Currently, the Sync2It client does not support Unicode, 2 byte ascii characters. (Russian, Hebrew, Chinese, etc.) If you have bookmark(s) containing these characters, you will have to remove them before using Sync2It. Future releases of the client will address this issue.
   You can also find detailed information about this problem here.

If your Internet proxy or gateway requires frequent authentication, you may disable automatic bookmark synchronizing. There are two places you can do this:

1. When the proxy login window appears, you can clear the "Continue automatic synchronizing" checkbox; or
2. Left-click on the Sync2It taskbar icon to bring up the popup menu. Clear the "AutoSync" menu checkbox.

When automatic synchronizing is disabled, you can sync your bookmarks by double-clicking on the taskbar icon, or by choosing the "Sync Now!" popup menu item.

How do I stop bookmark synchronizing?

The synchronizing software installs itself so it will always be running when you use your computer. Each time Windows starts up, and every time you change your bookmarks, Sync2It will attempt to connect to the Sync2It web site. If this is bringing up annoying dial-up dialog boxes, you can disable the auto-sync feature. If the auto-sync feature is disabled, you will have to double-click on the Sync2It icon for synchronization to occur.

1. Right click on the Sync2It icon in the taskbar (it may be gray instead of blue);
2. Select the "Auto-sync" checked option on the popup menu.

If you want to stop the software temporarily, follow these steps:

1. Right click on the Sync2It icon in the taskbar (it may be gray instead of blue);
2. Select the "Exit" option on the popup menu.

The software will restart the next time you log in.  You can also start it manually, by going into the Windows Start menu through "Programs" to find "Sync2It". If you want to stop it permanently, see the next question, How do I uninstall this software?

I think Sync2It deleted some bookmarks it wasn't supposed to. How do I get them back?

Sync2it has several undelete features. If you think some bookmarks are gone, log into the site, go into the utilities section and click on Undelete, or go to http://www.sync2it.com/bms/undelete.php.

Your Netscape bookmarks are backed up on two separate files in your Netscape profile directory. Look for BOOKMARK.SAV and BOOKMARK.BCK and choose which one has the bookmarks you wish to restore.

Your IE bookmarks are placed in the Windows recycle bin when they are deleted by sync2it. Look in there for any deleted bookmarks.

As of BookmarkSync Version 2.0, the client includes a backup and restore feature. It is recommended that you periodically backup your bookmarks using this utility in addition, the online database will not delete any of your bookmarks until they have been expired at least 6 months.

Mac & Windows OS File/Folder naming rules

Please notify me if you have the slightest doubt about sync2it!

Sync2It has been running fine for a long period but all of a sudden it has started crashing during every sync.

Sync2It has a history of being very stable, however with the recent new support for Firefox, there have been some new issues introduced that may cause the client to crash. Here are a couple of resources that should help.

Version 2.0 fully supports Unicode.

Get the latest client software update

The Netscape browser saves its bookmark file when it exits. Because of this, the Sync2It agent doesn't get immediately notified of changes to the Netscape bookmarks.

To have your Netscape bookmarks safely stored, close all Netscape windows.

I've recently installed Opera, Netscape, Mozilla or FireFox. Why haven't the bookmarks appeared on the Sync2it.com site?

When you install a new browser for the first time, Sync2It will need to be restarted before your bookmarks will be synchronized.  The reason for this is that the Sync2It client uses some registry settings to locate the these browsers during startup and these values need to be reinitialized.

To restart Sync2It, right click on the Sync2It icon and select "Exit".  Then navigate to your program files folder and restart Sync2It.    You can organize your bookmarks as needed using Mozilla's or Firefox's bookmark manager tool.

If you are using Version 2.0 or greater, this issue has been resolved and you do not need to restart the client.

The client reports that I have multiple bookmarks-xx.html files in my Firefox profile folder, how do I correct this situation?

Firefox has had trouble over the years with users losing all of their bookmarks due to a computer crash or otherwise corrupted bookmarks.html file. In an effort to eliminate this problem, the Firefox developers have included at least two backup methods for storing bookmarks.html files.

First, as of Firefox version 1.5, there is a folder titled 'bookmarkbackups' in your user profile directory. Backup copies of your bookmarks.html are occasionally created in this directory. In case a serious problem is encountered, Firefox will automatically restore the most recent bookmark file from this directory.

Second, if the current bookmarks.html file cannot be re-written for whatever reason. (another program such as a virus checker has the file locked for instance), Firefox will begin creating sequential bookmarks.html files ('bookmarks-01.html', 'bookmarks-02.html', 'bookmarks-xx.html') for every modification to your bookmarks. Obviously, this is not a good thing. Once this situation has been created, Firefox doesn't always attempt to correct it and can continue to create these files. Some users have reported thousands of these 'bookmarks-xx.html' files being created.

In an effort to alert you to this condition, BookmarkSync pops up a notification of the situation and asks that it be corrected.

The solution is simple...

1. Right-click on the SyncIT tray icon and click on "Program Settings->Browsers". Now, click on the 'View' to the right of the Firefox Browser. This will take you to your bookmarks profile directory.
   
   
2. Disable automatic synchronization in SyncIT by unchecking the menu option. This will prevent BookmarkSync from trying to sync when the bookmarks.html file is modified.
   
   
3. Close all running copies of Firefox, otherwise they will overwrite your work.
   
   
4. Rename the existing Bookmarks.html file to something else such as 'bookmarks.html.bak'
   
   
5. Find freshest copy of your bookmarks by sorting on the file dates. This is usually the highest numbered 'bookmarks-xx.html' file. Rename this file to 'bookmarks.html'.
   
   You can now re-enable automatic synchronization and restart Firefox.
   
   Since this situation was caused by some other program leaving a lock on the bookmarks.html file, it may reoccur from time to time. If it does, at least you know what is causing it and can determine which program might be at fault. Sometimes it's just a transient condition caused by a program or even Firefox itself locking up and not clearing a file lock and therefore it may not ever reappear.

Here are a couple of links at bugzilla that further describe the condition.

https://bugzilla.mozilla.org/show_bug.cgi?id=271883
https://bugzilla.mozilla.org/show_bug.cgi?id=294584

With the recent release of Firefox 2.0, this appears to still be an issue.

The client is warning me when I try to close the application, what should I do?

Beginning with version 2.0 of the client, you are prevented from closing the application during a synchronization operation. This is to help prevent data loss in the event that the client is writing out one of your bookmarksets.

In the event that you receive this warning and still desire to exit the application, you may do so by right-clicking on the menu bar and selecting "Task Manager->Processes". Then selected the application title "BookmarkSync.exe" and click on the "End Process" button.

Help! I use Internet Explorer 7 and my 'Links' bar is missing?

There have been a few reports of Internet Explorer 7 not showing links that are clearly present in the links folder. This appears to be an issue with Internet Explorer 7 not detecting changes to the favorites folder properly. If your links are not being shown, you can easily force IE 7 to re-read the favorites folder by right clicking on your browser favorites links folder and selecting 'Sort by Name'. Your links folder will be restored as usual.

I am getting pop-up messages about the application event log being full.  What is this about and how do I fix it?

In the event of an error, the client software will occasionally write to the Windows event log as an aid in troubleshooting. Since all applications may write to this log now and then, sometimes it becomes full and needs to be cleared or simply have it's options set to allow it to overwrite old events.

How to Manage Log Contents

How to Set Log Size and Overwrite Options

For further information, see: http://support.microsoft.com/kb/308427

What is the difference between BookmarkSync.com and Sync2It.com

A little history is necessary here. Originally all domains pointed to the site that is now Sync2It.com. BookmarkSync was the name of the client application running at SyncIT.com. After many years of running the site and having dozens or even hundreds of online bookmarking sites appear, I realized that Sync2It.com was appearing on the bottom of alphabetical lists of all of these sites, making us fall very far down in the lists and adversely affecting traffic to the site.

I wanted to update the entire site while not breaking the existing code for the tens of thousands of users that Sync2It.com was now supporting, and I also wanted to change the name to BookmarkSync for better marketing position. Lastly, I decided that by creating a second, upgraded database I could engineer an automatic fail over mechanism for users to use the second server in the event of a severe hardware failure that kept the service down for and extended period.

Hence, BookmarkSync.com was developed to run along site Sync2It.com as a secondary sync server with a different look and feel. This would also allow me to test different advertising models. With the success of this idea, both BookmarkSync.com and Sync2It.com now offer free synchronization for unlimited bookmarks, while supplying subscribers premium features such as fast sync times, telephone support and an encrypted SSL connection for synchronizing.

Hopefully, this will help clear up any confusion about the sites.

Since they are two different servers running to distinctly different databases, you must have an account on the server with which you want to sync. If you registered your account with BookmarkSync.com, make sure that your client software is pointing to the server located at "www.bookmarksync.com". You can check this by right-clicking on the client icon in your system tray and selecting the "Program Settings->Server" tab and verifying the setting for "Preferred Server". Similarly, if your account was registered with Sync2It.com, your client must point to that server.

The latest client software automates this by checking both servers for the account credentials that you entered during the initial setup and automatically selects the correct server to sync with. The latest client software may be downloaded here:

http://www.sync2it.com/download/beta.php

Help! I cannot connect to the server with the client software but I can browse to the website just fine. What's wrong?

Problem: Your client is showing yellow or grey arrows on the system tray icon with the status showing "Server unavailable". There is no synchronization occurring.

Description: An extra "w" has been stored in the URL of the registry entry that Sync2It uses to communicate with the server. You can verify this bug by right-clicking on the Sync2It icon in your system tray and selecting "Tools->Find Duplicate Links". A browser window will contain the incorrect URL in the address bar and no web page will be loaded. (Note that there will be 4 w's in the address)

How to fix the problem:

This is the easiest method:

Right-click on the Sync2It icon in your system tray and select "Program Settings". Next click on the "Server" tab. Using the Server drop-down box, select the "Custom BookmarkSync Server" option, then select the "www.sync2it.com" server option. This will cause the registry to be updated with the correct URL and the client will start syncing properly again.

OR

You can un-install the current Sync2it client software and just re-install the latest version by clicking here.

OR

You can also just fix the incorrect registry entry like this:

Step 1: From the 'Start' button, select 'Run' and type regedit.
Step 2: Navigate to this registry folder: HKEY_CURRENT_USER\Software\Sync2It\BookmarkSync
Step 3: Verify that the settings for 'Root' and 'Server' are correctly set to http://www.sync2it.com and not http://wwww.sync2it.com (Note that there are 4 w’s in the bad address).

You can now right-click on the client icon in your system tray and select 'Synchronize Now' and you should be back in sync.

(Update 7/10/2010) - This apparently was caused during the recent DNS modifications. After modifying one of the server configuration files, the server sent an incorrect URL to resync containing the additional 'w'. After receiving this new URL, the client could not again connect to the server. I've since corrected the issue and it shouldn't happen again.

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